Terms of Service

Last updated: April 1, 2025

Agreement to Terms

By accessing or using Base0's platform, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services.

Use License

Permitted Use

Subject to these Terms of Service, Base0 grants you a non-exclusive, non-transferable, limited license to:

  • Access and use the platform for your internal business purposes
  • Create and manage one account per user
  • Use provided APIs in accordance with our documentation
  • Access and download permitted content

Restrictions

You agree not to:

  • Modify, copy, or create derivative works of the platform
  • Reverse engineer or attempt to extract source code
  • Remove any copyright or proprietary notices
  • Transfer your account to another party
  • Use the service for any illegal purpose
  • Interfere with or disrupt the service or servers

Subscriptions and Payments

Billing

Payment terms:

  • Subscription fees are billed in advance on a monthly or annual basis
  • All fees are non-refundable unless required by law
  • Automatic renewal unless cancelled 30 days prior
  • Price changes will be notified 30 days in advance

Free Trial

Trial terms:

  • 14-day free trial for new accounts
  • Credit card required for trial activation
  • Automatic conversion to paid plan after trial
  • One trial per organization

User Content

Your rights and responsibilities regarding content:

  • You retain all rights to your content
  • You grant us license to host and share your content
  • You are responsible for all content you upload
  • We may remove content that violates our policies

Service Level Agreement

Uptime Commitment

We strive to maintain 99.9% uptime, excluding:

  • Scheduled maintenance windows
  • Force majeure events
  • Third-party service disruptions
  • Internet connectivity issues

Support Response Times

Target response times:

  • Critical issues: 1 hour
  • High priority: 4 hours
  • Medium priority: 8 hours
  • Low priority: 24 hours

Data Protection

We implement industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure. By using our service, you acknowledge this risk.

Intellectual Property

All rights reserved:

  • Platform and services are protected by copyright
  • Trademarks and logos are our exclusive property
  • APIs and documentation are proprietary
  • Third-party licenses are respected and maintained

Termination

We may terminate or suspend your account if you:

  • Violate these Terms of Service
  • Engage in fraudulent activity
  • Fail to pay applicable fees
  • Misuse the platform or services

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BASE0 SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES.

Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of any material changes via email or platform notification.

Contact Information

For questions about these Terms of Service, please contact us at legal@base0.app.